Systems Engineer - Tier 1
About us
Lancom Technology is a leader in cloud computing, application development and modernisation domains, with customers across Australia and NZ. We develop and manage technology to create leverage that yields proven results and exceptional advantage for our clients. We also make and export our own SaaS solutions across the world to over a million users.
We're growing quickly and so can you
If you’re smart, ambitious and love learning, there’s never been a better time to join our business. We’re on an exciting growth journey, one that sees us winning bigger clients, expanding our team and creating more opportunities for everyone.
Our culture is based on trust, freedom and support. Our clients trust us to deliver the results, our people are given the freedom to discover the best solutions and shape their careers, whilst receiving the support they need along the way.
A bit about the team
We have a structure where each team has a group of engineers aligned to support a specific set of customers. This means our teams really get to learn our client's systems inside out, allowing us to diagnose and solve problems quickly and win the day!
Our growing engineering team needs a Tier 1 Systems Engineer to do the following:
General support services
- Provide IT Support Services for Windows Workloads either for on-premises or in the cloud systems for remote customers
- Review, diagnose, manage and close all assigned tickets within SLA
- Escalate issues when and as necessary
- Answer inbound support calls and log tickets into our Helpdesk system
Grow by assisting other Engineers
- Analyse tickets & find key problems to investigate & resolve root causes
- Provide general site improvements to reduce reactive tickets (scripts, forms, upgrades)
- In turn, you'll be mentored and supported to fast track your career development with exciting new cloud technologies
What you'll need
To be successful you'll need the following:
- A passion for Information Technology and a proven history of solving people's computer problems
- Clear and confident verbal and written communication skills
- Ability to translate technical speak into simple English and back again
- An excellent understanding of the fundamentals of good customer service
- Ability to pick up new technologies quickly
- Attention to detail and results orientated
- A first-rate degree (all disciplines considered)
What we'll provide
- Significant possibilities for personal and professional growth and development in the form of training, certifications, support, and the leadership you need to excel.
- Focus on internal promotions- our T2s come from our T1s!
- Annual birthday leave
- Health Insurance
- Mental health support: Employer Assistance Programme
- Social and other wellbeing activities
What is next?
If you want a job that is challenging but rewarding, apply now, and let's start the conversation.
Applicants should have NZ residency or a valid NZ work permit
This role is Auckland based, will include customer on-site support.