Systems Engineer - Tier 2
About us
Lancom Technology is a leader in cloud computing, application development and modernisation domains, with customers across Australia and NZ. We develop and manage technology to create leverage that yields proven results and exceptional advantage for our clients. We also make and export our own SaaS solutions across the world to over a million users.
We're growing quickly and so can you
If you’re smart, ambitious and love learning, there’s never been a better time to join our business. We’re on an exciting growth journey, one that sees us winning bigger clients, expanding our team and creating more opportunities for everyone.
Our culture is based on trust, freedom and support. Our clients trust us to deliver the results, our people are given the freedom to discover the best solutions and shape their careers, whilst receiving the support they need along the way.
A bit about the team
Our teams work as a pod or group of engineers who are aligned to support a specific set of customers. This means our teams really get to learn our client's systems inside out, allowing us to diagnose and solve problems quickly and win the day.
A bit about the role
To better serve our Auckland based customers we are looking to recruit a Tier 2 System Engineer who has solid commercial experience with AWS and Azure. This role will involve working from our Auckland head office in Mount Eden and visiting our customer sites to carry out maintenance, upgrades, repairs and general support services such as:
- Provide IT Support Services for Windows Workloads either for on-premises or in the cloud systems for remote customers
- Review, Diagnose, Manage and Close all assigned tickets within SLA
- Assist your direct team with their tickets to keep within SLA
- Manage all Ticket Escalations from Level 1 engineers, with a view to document and train (i.e. not have the issue occur again and not need to be escalated again)
- Be available to review, manage & participate in Priority One escalations, client change requests and incident reports
Grow by assisting Senior Engineers with client planning
- Be available for monthly or quarterly client reviews (remote or onsite)
- Provide plans and recommendations for improvements to customer systems and networks
- Analyse tickets & find key problems to investigate & resolve root causes
- Provide general site improvements to reduce reactive tickets (scripts, forms, upgrades)
What you'll need
To be successful you'll need the following:
- New Zealand driver's license
- Fantastic written and verbal communication skills
- An excellent understanding of the fundamentals of good customer service
- You will have computer science degree or similar
- A passion for Information Technology and a proven history of solving people's computer problems
- AWS Solutions Architect Associate Certification
- Microsoft Azure Administrator Associate Certification
- Cisco Certified Network Associate
- Other Relevant Industry Certifications
- 3+ years’ experience in a similar role
What we'll provide
We'll provide significant possibilities for personal and professional growth and development in the form of training, support and the leadership you need to excel.
What is next?
If you want a job that is challenging but rewarding, apply now, and let's start the conversation.
You must be a permanent resident or NZ citizen to be considered for this position.